Refund policy

Refund & Returns Policy

We want every OVRSAID order to arrive exactly as expected. This policy explains when returns, exchanges, refunds and replacements are available.

Standard products

For non-personalized products purchased online, eligible consumers may exercise their statutory right of withdrawal within 14 calendar days from the date the order is received, without having to provide a reason.

To start a return, contact:

support@ovrsaid.com

Please include your order number and the item you wish to return. Do not send products back before contacting us.

Returned items must be in substantially the same condition in which they were received and should not have been worn beyond what is reasonably necessary to inspect the fit, size and characteristics of the product.

Unless the item is defective, damaged or incorrect, the customer is responsible for the direct cost of returning the goods.

If you validly exercise your right of withdrawal, we will refund the payments due under applicable law, including the cost of our least expensive standard delivery option where required. Any additional delivery cost resulting from choosing a more expensive shipping method is not refundable.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, where permitted by law.

Custom products — MAKE YOUR OWN STATEMENT

Products created using MAKE YOUR OWN STATEMENT are manufactured specifically using the wording submitted by the customer.

Because these products are made to the customer’s specifications and are clearly personalized, the standard 14-day right of withdrawal does not apply to them. This exception is expressly recognized under EU and Spanish consumer law.

For that reason, we cannot accept a return, exchange or cancellation of a correctly produced custom item simply because you changed your mind, selected the wrong size, or no longer want the submitted statement.

Please review your wording and selected size carefully before placing your order.

Custom statements are printed in capital letters. Spelling, punctuation and internal spacing are reproduced from the statement submitted with the order.

Faulty, damaged or incorrect items

The personalized-product exception does not affect your rights if an item:

arrives damaged;
is defective;
is materially different from what you ordered;
contains a production error caused by us;
contains an incorrect custom statement compared with the statement recorded on your order.

If there is an issue, contact support@ovrsaid.com as soon as reasonably possible and include your order number plus clear photographs of the problem.

Where the product is legally non-conforming, applicable consumer rights may include repair, replacement, price reduction or refund. Under Spanish law, the seller is responsible for qualifying lack of conformity that becomes apparent within three years of delivery of new goods.

Customer-entered mistakes on custom products

We print the custom statement recorded on your order.

If the item correctly reproduces the statement you submitted but the submitted statement itself contains a spelling mistake, unwanted punctuation, or other customer-entered error, this is not considered a production defect.